Wonderful Tech Support Call Experience

When the topic of a horrible tech support experience came up over dinner Monday night, just about everyone’s jaw dropped when I said I had just had a wonderful experience that morning.

But when I said, simply, “I own a ThinkPad”, a few said “Oh”—understanding implicitly that my statement was true. When I told the story, one even noted that the result was a bit better than what they would expect of Apple.

It began something like this:

“Hello, my name is Chris, and I’m in Atlanta, Georgia. How can I help you with your ThinkPad today?”