A Pleasent Call From OneCall

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I just had a very unusual, atypical thing happen. A customer service representative by the name of Jay called from OneCall, the company I ordered my Pioneer home theater system from, simply to find out if I got the complete order or if anything was missing.

Given the discounted price I got the system for, the last thing I expected was better customer follow-up than I had ever received. Not just with on-line purchaces, but with any purchase.

OneCall specializes in home theater systems and components, digital cameras, and camcorders, and given my experience, I would recommend them to anyone at the drop of a hat.

Author: Peter Sheerin

Peter Sheerin is best known for the decade he spent as the Technical Editor of CADENCE magazine, where he was the acknowledged expert in Computer-Aided Design hardware and software. He has a long-standing passion for improving usability of software, hardware, and everyday objects that is always interwoven in his articles. Peter is available for freelance technical writing and product reviews, and is exploring career opportunities in interaction design. His pet personal project is exploring the best ways to harmonize visual, tactile, and audible symbols for improving the effectiveness of alerting systems.

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