Motorola Can’t Last

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I’ve finally had it with Motorola’s cruddy charging connector. I am in Chicago this week attending a manufacturing trade show, and my cell phone battery died before noon because despite being plugged in to the AC charger for a good eight hours, the phone didn’t actually get any juice.

I asked a Cingular store sales rep about this, and all he could tell me was that they got a lot of reports of this same problem from customers with Motorola phones, and I simply had to jiggle the connector each time I connected the phone.

When I get back in the Bay Area, I’m going to call Motorola customer service, and then its media relations department, and see if I can get the company to send me a redesigned charger that works—at least something that works as well as the old style charger from the phones of the mid 1990s that I never had this problem with.

Author: Peter Sheerin

Peter Sheerin is best known for the decade he spent as the Technical Editor of CADENCE magazine, where he was the acknowledged expert in Computer-Aided Design hardware and software. He has a long-standing passion for improving usability of software, hardware, and everyday objects that is always interwoven in his articles. Peter is available for freelance technical writing and product reviews, and is exploring career opportunities in interaction design. His pet personal project is exploring the best ways to harmonize visual, tactile, and audible symbols for improving the effectiveness of alerting systems.

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